Oh no – How do I tell this customer about this . . . ?

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Oh no – How do I tell this customer about this . . . ?

platecrack2
This customer had no idea about this pretty big crack in their plate. It is a Steinway grand piano. Sometimes my job is easy and sometimes it is hard. She wasn’t very happy.platecrack2

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Certified piano technician. North Bennett Street graduate. In business since 2003. Specializes in vintage electric pianos (Rhodes, Wurlitzer electric pianos). From a standard tuning to a complete rebuild - pianos by jay does it all. Shop located in Somerville, Ma.

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